| Q: | Do you accept insurance plans? |
| A: | We participate in many health insurance plans, as well as Medicare and Medicaid. Our Director of Admissions, who specializes in Medicare/Medicaid and insurance guidelines, will guide you through the process, and will assist you in determining eligibility as well as maximizing your benefits. |
| Q: | Can I use my own physician while at Royal Suites? |
| A: | Many area doctors are already attending physicians at Royal Suites. If your doctor is not, he can apply to become an attending physician. |
| Q: | Is there a choice of menus at each meal? |
| A: | Our chefs are aware that different people have different food preferences, and always prepare more than one choice at each meal. Additionally, each resident’s dietary needs and concerns are assessed by our dietitian upon admission and accommodated accordingly. |
| Q: | Do you need advance notice, or can I be admitted immediately? |
| A: | Although admissions are subject to bed availability, we make every effort to expedite all requests. While we do appreciate advance notification, we realize that in many situations it is not possible. Ultimately it is the well being of the patient that is paramount. |
| Q: | Are there always nurses on duty? |
| A: | Definitely. 24 hours a day, 7 days a week. Holidays as well. |
| Q: | What are the visiting hours at Royal Suites? |
| A: | Visiting hours are 8 AM to 8 PM Monday through Friday and 10 AM to 6 PM on Saturday and Sunday. However, we do try to accommodate special requests for off-hour visits. During off-hours, please ring the bell at the employee entrance. |
| Q: | How do I contact a resident by telephone? |
| A: | If you know the resident’s room number, dial 609.748.9292 and follow the prompts. If you do not know the room number, please call the receptionist at 609.748.9900. |
| Q: | How can I reach a staff member by phone? |
| A: | Dial our main phone line at 609.748.9900, and an operator will direct your call. There is also a recorded prompt after hours. |
| Q: | How do I know how much money my relative has in a PNA (Personal Needs Account)? |
| A: | The reception desk maintains a register of all PNA accounts. Quarterly statements are mailed from our business office to all responsible parties. |
| Q: | How do I make an appointment with the beautician for salon services? |
| A: | Kindly call 609.748.9900 ext. 1731 and leave a message for the beautician, Michelle. Include your relative’s name and services requested. You may also call Alicia Scaglione, Director of Recreation at ext. 1727. Currently salon services are available on Thursdays. Manicure service will also be provided every second Tuesday. |
| Q: | May I join my relative at mealtime? |
| A: | We encourage family and friends to enjoy lunch or dinner with our residents. There is a nominal fee of $5.00 per meal, which can be paid to our receptionist. Please notify us 24 hours in advance. Enclosed is the Meal Reservation form, also available at the Reception Desk. |
| Q: | May I take my relative off the premises for an outing? |
| A: | Surely. However, since Royal Suites is mandated to have a physician’s order, as well as possible family training and ordering additional medication, we do need 72 hours advance notice. Before taking your relative off-premises, please contact the resident’s nurse who will have you sign the resident out. As an added security measure, there is an additional sign out sheet at the reception desk. |
| Q: | Where can a resident safely secure personal valuables? |
| A: | We recommend that residents do not bring valuables with them to Royal Suites, as we cannot be responsible for personal items. Money can be deposited in the resident’s Personal Needs Account (PNA) at the Reception Desk. Upon request, we will install a keyed lock for the drawer in the bedside night stand at no cost. |
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